Luxury Showroom Sales Advisor – Interiors & Stone

Quorn Stone; Alderley Edge; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Friendly team

Competitive salary

Training opportunities

Employee Assistance Programme

Enhanced parental leave

Company pension scheme

Healthcare cash plan

Discount on products

Company events

Free on-site parking

Sick pay

Volunteering days

Product training plan

Job summary

Quorn Stone in Cheshire is seeking a Sales Advisor to join our showroom team. You will deliver exceptional customer service and guide customers through the sales journey, from initial enquiry to aftersales, across phone, email and in-person interactions.

You will apply product knowledge on luxury natural stone and porcelain, advise on suitability, sizing, pricing, and contribute to creating a premium showroom experience for homeowners, designers and tradespeople.

Qualifications

• Experience working within a sales environment.
• Minimum of 2 years' sales experience.
• Strong customer service and a customer-focused approach.
• Excellent written and verbal communication skills.
• Attention to detail and grammatical accuracy.
• Experience using a CRM system and MS Office.
• Interest in interiors and design, with showroom experience a plus.
• Experience selling luxury goods or premium home products is beneficial.

Responsibilities

• Answering incoming sales calls and responding to customer enquiries.
• Making outbound calls to our customer database.
• Guiding customers through the sales process from enquiry to sale.
• Communicating clearly by phone, email and in person.
• Creating quotations and processing payments.
• Providing outstanding aftersales service and product advice.
• Updating the CRM with customer information and activity.
• Arranging product samples to be dispatched to customers.
• Welcoming customers to the showroom and delivering a professional experience.
• Building relationships with new and existing customers.
• Confirming showroom appointments and supporting sales activity.
• Maintaining a clean, tidy showroom and presenting products well.
• Providing refreshments during showroom appointments.
• Resolving queries with technical and design guidance.

Skills

Sales experience

Customer service

CRM system

Interiors knowledge

Communication skills

Organisational skills

Job description

Quorn Stone in Cheshire is seeking a Sales Advisor to join our showroom team. You will deliver exceptional customer service and guide customers through the sales journey, from initial enquiry to aftersales, across phone, email and in-person interactions.

You will apply product knowledge on luxury natural stone and porcelain, advise on suitability, sizing, pricing, and contribute to creating a premium showroom experience for homeowners, designers and tradespeople.