Luxury Retail Security Officer

Consultora Excelsior; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Consultora Excelsior is seeking a Luxury Retail Security Officer for a prestigious Central London store. You will ensure the safety of people, property and assets, while delivering exceptional customer service and maintaining a professional appearance.

The role requires vigilance, clear communication with customers and emergency services, and the ability to follow security policies, use CCTV and access controls, and perform regular patrols as part of the security team.

Qualifications

• Exceptional customer service and presentation required.
• Continuous training as policy, procedures and technology evolve.

Responsibilities

• Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart.
• Demonstrate excellent customer service and engage with every person positively.
• Carry out all duties in accordance with the Assignment Instructions and Risk Assessment.
• Follow relevant customer policy and procedures.
• Utilise access controls systems and ensure the integrity of building perimeter security.
• Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity.
• Deter crime and anti-social behavior through awareness of behavior and intelligence.
• Carry our relevant testing of security and safety systems.
• Perform internal and external patrols as required.
• Report incidents in an accurate and timely manner, follow the correct escalation model.
• Collaborate with the Emergency Services, including detection and protection of evidence.
• Support the customers brand and culture and follow any reasonable requests.

Skills

Customer service

Professional presentation

Attention to detail

Security experience

Job description

About the job Luxury Retail Security Officer

Description

Job Title: Luxury Retail Security Officer (static position)

Location: Central London

Full Time:

Role Summary:

The position requires officers to have exceptional customer service & presentation.

The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment.

Responsibilities

• Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart.
• Demonstrate excellent customer service and engage with every person positively.
• Carry out all duties in accordance with the Assignment Instructions and Risk Assessment.
• Follow relevant customer policy and procedures.
• Utilise access controls systems and ensure the integrity of building perimeter security.
• Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity.
• Deter crime and anti-social behavior through awareness of behavior and intelligence.
• Carry our relevant testing of security and safety systems.
• Perform internal and external patrols as required.
• Report incidents in an accurate and timely manner, follow the correct escalation model.
• Collaborate with the Emergency Services, including detection and protection of evidence.
• Support the customers brand and culture and follow any reasonable requests.

Person Specification

• Previous security experience within a luxury or high value retail environment as advantageous.
• Conscientious, alert and a strong attention to detail.
• Adapts to changing priorities and is flexible and collaborative.
• Punctual, reliable, committed, demonstrating respect for colleagues.
• Highest standards of integrity, maintains confidentiality when handling sensitive information.
• Effective communication skills, both verbal and written.
• Responds well to positive change and innovation.