Luxury Retail Sales Manager | Lead & Inspire Team

Reiss; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount up to 75%

Bonus and commission structures

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts & cycle to work

Enhanced parental pay & family policy

25 days annual leave

Employee referral scheme

Career development opportunities

Job summary

Reiss in Kensington is seeking a Sales Manager to join our dynamic Retail team. In this pivotal role, you'll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

The successful candidate will lead by example, deliver premium customer service, monitor KPIs, and work with store leadership to cascade the business plan. Knowledge of brand and products and ability to motivate the team are essential.

Qualifications

• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Excellent communication and interpersonal skills
• Excellent organisational and decision-making skills
• Excels under pressure

Responsibilities

• Deliver a premium, genuine and tailored customer service experience which exceeds expectations
• Act as a role model; inspire and guide your team with dedication and integrity
• Drive sales by monitoring KPIs and leading by example with exceptional service
• Work with store leadership to cascade the business plan throughout the team
• Provide in-depth knowledge of our brand and products to customers and team
• Support store operations and participate in team briefs and meetings
• Assist with team development and mentoring

Skills

Team supervision

Customer service

Coaching

Adaptable

Communication

Organisational skills

Decision-making

Pressure handling

Job description

Reiss in Kensington is seeking a Sales Manager to join our dynamic Retail team. In this pivotal role, you'll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

The successful candidate will lead by example, deliver premium customer service, monitor KPIs, and work with store leadership to cascade the business plan. Knowledge of brand and products and ability to motivate the team are essential.