Luxury Retail Sales Manager — Lead & Elevate KPIs

Reiss Ltd.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Seasonal wear allowance

Employee discount (up to 75%)

Bonus and commission structures

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts & cycle to work

Enhanced parental pay & family policy

25 days annual leave

Employee referral scheme

Career development opportunities

Job summary

Reiss Ltd. in London is seeking a Sales Manager to join our dynamic Retail team. You will support the management team, motivate staff to hit targets, and maintain a safe, efficient store environment.

We require experience supervising a team and a strong background in premium or luxury customer service. You will guide others, adapt to changing priorities, and drive results with excellent communication and organisational skills.

Qualifications

• Previous experience of supervising a team.
• Strong background in a customer facing role ideally within a premium or luxury environment.
• Ability to guide and coach others.
• Flexibility and ability to adapt to changing priorities.
• Ability to work in a fast-paced retail environment.
• Have excellent communication and interpersonal skills.
• Have excellent organisational and decision-making skills.
• Excels under pressure.

Responsibilities

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations.
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth.
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service.
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team.
• Providing an in depth knowledge of our brand and our products to our customers and your team.
• Actively engage and undertake duties that supports the store operations.
• Delivering team briefs and contribute to team meetings.
• Supporting the store management in assisting with team development.

Skills

Team supervision

Customer service

Coaching

Adaptability

Fast-paced retail

Communication skills

Organisational skills

Decision making

Job description

Reiss Ltd. in London is seeking a Sales Manager to join our dynamic Retail team. You will support the management team, motivate staff to hit targets, and maintain a safe, efficient store environment.

We require experience supervising a team and a strong background in premium or luxury customer service. You will guide others, adapt to changing priorities, and drive results with excellent communication and organisational skills.