Luxury Retail Client Experience Lead

OTB; Ashford; On-site; GBP 18,000 - 26,000; Full time

Job summary

Diesel is seeking a caring, authentic client advisor for its Ashford store in the United Kingdom. You will provide an exceptional in-store experience, welcome clients, and demonstrate deep product knowledge while building strong relationships through storytelling and personalized service.

You will drive sales with a client-centric approach, handle payments and returns accurately, and collaborate with the team to keep the shop’s visuals and CRM programs up to date.

Qualifications

• Experience in sales within luxury/fashion retail.
• Strong communication and customer service skills.
• Ability to build relationships and engage clients.

Responsibilities

• Act and think first of the client and their experience; understand desires, needs and expectations.
• Welcome and assist each client with an excellent in-store experience.
• Be a master at storytelling and asking engaging questions.
• Create a long-term authentic bond with clients.
• Deal effectively with customer complaints by liaising with the line manager.
• Demonstrate leadership on the selling floor to drive sales results.
• Cross-sell with all departments to maximize sales and KPIs.
• Show brand and product knowledge.
• Manage payments, returns, and tax-free transactions accurately.
• Maintain the shop floor and visuals to a high standard.
• Adhere to stock procedures and security practices.
• Think innovatively about trends and improvements.
• Develop client relationships through CRM initiatives.

Skills

Luxury retail

Client service

Communication skills

Willingness to relocate

Passion for style

Job description

Diesel is seeking a caring, authentic client advisor for its Ashford store in the United Kingdom. You will provide an exceptional in-store experience, welcome clients, and demonstrate deep product knowledge while building strong relationships through storytelling and personalized service.

You will drive sales with a client-centric approach, handle payments and returns accurately, and collaborate with the team to keep the shop’s visuals and CRM programs up to date.