Luxury Reservations Specialist (Part-Time)

Hilton; Greater London; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Discounts on rooms

Employee travel perks

Meals on duty

Job summary

Conrad London St James is seeking a reservations agent to deliver warm, concierge-style service for guests in a luxury hotel setting. This role supports the reservations team in converting inquiries into confirmed bookings while promoting hotel services and upgrades.

The position is offered on a 32-hour-per-week basis, with shifts across four days, and includes a comprehensive benefits package typical of Hilton properties. Join a team known for exceptional service and a vibrant luxury experience.

Qualifications

• Passion for hospitality and guest service.
• Integrity, leadership and teamwork are valued.
• Ownership and accountability.

Responsibilities

• Work part-time hours: 32-hour-per-week contract, 4 days per week.
• Provide exceptional customer service: respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: convert guest inquiries into confirmed reservations.
• Maintain attention to detail: record and process all reservations with accuracy.
• Use proactive selling techniques: maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: respond to sales inquiries and help identify potential leads for future business opportunities.

Skills

Customer service

Proactive selling

Attention to detail

Communication

Job description

Conrad London St James is seeking a reservations agent to deliver warm, concierge-style service for guests in a luxury hotel setting. This role supports the reservations team in converting inquiries into confirmed bookings while promoting hotel services and upgrades.

The position is offered on a 32-hour-per-week basis, with shifts across four days, and includes a comprehensive benefits package typical of Hilton properties. Join a team known for exceptional service and a vibrant luxury experience.