Luxury Reservations Manager - Lead & Develop Team

Jumeirah Carlton Tower; Greater London; On-site; GBP 38,000 - 55,000; Full time

Benefits offered by this job

Colleague discounts on hotel stays

Health care and insurance benefits

Meals on duty

Learning & Development programmes

Internal mobility

Uniform dry cleaning

Job summary

Jumeirah Carlton Tower in London is seeking a Reservations Assistant Manager to lead the Reservations team, supervise operations, and ensure accurate telephone and email bookings using Opera.

The role requires supervisory experience, strong English communication, and proficiency in Word, Excel, and PowerPoint. Join a luxury property within Knightsbridge and contribute to exceptional guest experiences.

Qualifications

• Previous supervisory or management experience preferred.
• Excellent English communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong knowledge of Opera reservation system.

Responsibilities

• Supervise and manage the Reservations team, offering guidance, support, and training.
• Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
• Monitor team performance and provide constructive feedback.
• Schedule and coordinate team shifts to ensure adequate coverage.
• Assist in recruitment and onboarding of new team members.
• Process telephone and email reservations using Opera, ensuring accuracy.

Skills

Supervisory experience

Excellent English

Microsoft Word

Excel

PowerPoint

Opera reservation system

Tools

Microsoft Word

Excel

PowerPoint

Opera reservation system

Job description

Jumeirah Carlton Tower in London is seeking a Reservations Assistant Manager to lead the Reservations team, supervise operations, and ensure accurate telephone and email bookings using Opera.

The role requires supervisory experience, strong English communication, and proficiency in Word, Excel, and PowerPoint. Join a luxury property within Knightsbridge and contribute to exceptional guest experiences.