Luxury Reservations Manager | Flexible Scheduling & Perks

Haymarket Hotel - Front of House; City of Westminster; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Discounted cinema tickets

Gym membership

Season ticket loan

Job summary

Firmdale Hotels' Haymarket Hotel in London is seeking a Reservations Manager to oversee daily reservations operations, reporting to the Deputy and General Manager, and ensure guest needs are met with the highest standards.

You will manage enquiries, budgets and forecasts, build relationships with travel agents and guests, and lead a high-performing reservations team in a luxury setting.

Qualifications

• Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential.
• Familiarity with the Opera system is required.
• A strong understanding of all Front Office operations is crucial.
• Exceptional communication and customer service skills are a must.
• The ability to thrive under pressure and in a busy environment is key.
• A deep understanding of current hospitality trends and competitor offerings.
• Impeccable organisational skills and attention to detail.
• Capable of motivating and training a team, providing solid leadership.

Responsibilities

• Run the daily operations of the reservations department, managing all incoming reservation enquiries.
• Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service.
• Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives.
• Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance.
• Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business.
• Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts.

Skills

Reservations management

Front Office operations

Customer service

Leadership

Communication

Tools

Opera system

Job description

Firmdale Hotels' Haymarket Hotel in London is seeking a Reservations Manager to oversee daily reservations operations, reporting to the Deputy and General Manager, and ensure guest needs are met with the highest standards.

You will manage enquiries, budgets and forecasts, build relationships with travel agents and guests, and lead a high-performing reservations team in a luxury setting.