Lux Reservations Manager — Elite Guest Experience

Harri; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Free meals on shift

Referral bonus

Job summary

Firmdale Hotels Haymarket Hotel in London is seeking a Reservations Manager to oversee the reservations team and ensure guest requests are met with the highest standards. Reporting to the Deputy and General Manager, you will drive efficiency and service excellence across all enquiry channels.

You will lead a talented team, manage budgets and forecasts, maintain relationships with travel agents and guests, and uphold the brand’s luxury hospitality.

Qualifications

• Previous experience as a Reservations Manager or Supervisor in a high-end hotel
• Familiarity with Opera system
• Strong understanding of Front Office operations
• Excellent communication and customer service skills
• Ability to work under pressure in a busy environment
• Knowledge of hospitality trends and competitor offerings
• Excellent organisational skills and attention to detail
• Ability to motivate and train a team

Responsibilities

• Run daily operations of the reservations department and manage enquiries.
• Ensure interactions with guests, agents, and colleagues reflect exceptional service.
• Manage budgets and forecasting to meet business objectives.
• Produce weekly and monthly departmental reports for the General Manager.
• Build strong relationships with travel agents, clients, and guests.
• Uphold high standards, handle complaints, and conduct Duty Manager shifts.

Skills

Reservations management

Opera PMS

Front Office ops

Communication

Team leadership

Hospitality trends

Organisational skills

Tools

Opera PMS

Job description

Firmdale Hotels Haymarket Hotel in London is seeking a Reservations Manager to oversee the reservations team and ensure guest requests are met with the highest standards. Reporting to the Deputy and General Manager, you will drive efficiency and service excellence across all enquiry channels.

You will lead a talented team, manage budgets and forecasts, maintain relationships with travel agents and guests, and uphold the brand’s luxury hospitality.