Luxury Public Areas Attendant — Guest Experience Champion

Raffles; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Enhanced parental leave

Job summary

Raffles London is seeking Front of House Housekeepers to ensure the cleanliness and attractive presentation of public areas within the hotel and residences. You will work closely with the Senior Housekeeper and Assistant Executive Housekeeper to uphold the highest standards of service.

As part of a luxury hotel environment, you will coordinate with other departments and adapt work accordingly to guest needs, maintaining a pristine impression at all times.

Qualifications

• Exceptional cleaning and service with attention to detail.
• Strong guest service and communication skills.
• Ability to work within a team.
• Professional grooming and appearance.
• Proven ability to perform under pressure while maintaining high service standards.
• Good time management and multi-tasking abilities.
• Willingness to support a 24h operational schedule when required.

Responsibilities

• Follow daily tasks to maintain public areas of the hotel and residences.
• Adapt cleaning frequency based on guest numbers and occupancy.
• Balance priority and non-priority tasks efficiently.
• Be informed about events, occupancy, and bookings at shift start and during shifts.
• Clean public areas, restaurant, guest and staff toilets per Raffles SOPs.
• Use cleaning chemicals per operating procedures.
• Keep service areas clean, stocked, and organised during shifts.
• Report losses, damages, or issues via nowcross and coordinate with Housekeeping.
• Report technical issues or stains promptly via nowcross for action.
• Carry out regular deep cleaning as instructed.
• Interact with guests in a caring, respectful, and proactive manner.
• Know hotel and residence facilities, including outlet opening hours.
• Hand over any found property to Security promptly.
• Perform other duties as required or assigned.

Skills

Attention to detail

Team collaboration

Guest service

Professional appearance

Under pressure performance

Time management

Flexible schedule

Job description

Raffles London is seeking Front of House Housekeepers to ensure the cleanliness and attractive presentation of public areas within the hotel and residences. You will work closely with the Senior Housekeeper and Assistant Executive Housekeeper to uphold the highest standards of service.

As part of a luxury hotel environment, you will coordinate with other departments and adapt work accordingly to guest needs, maintaining a pristine impression at all times.