Lux Public Areas Attendant – Elevate Guest Experience

Accor; Whitehall; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution

Enhanced sick pay

Life Assurance 1x salary

Employee assistance program

Cycle to work scheme

Discounted Accor rates

Job summary

Raffles London at The OWO is seeking a meticulous Public Areas Attendant to uphold the luxury standards by keeping public spaces and residences spotless and well-presented. You will support the Senior Housekeeper and collaborate with other departments to ensure a flawless guest experience.

Role involves following SOPs, daily task lists, and adapting cleaning frequency with events and occupancy. A 24-hour operational mindset and a commitment to teamwork are essential to succeed in this luxury

Qualifications

• Able to provide exceptional cleaning and service for guests with high attention to detail.
• Enthusiasm and commitment to delivering the best service in any situation.
• Able to work within a team.
• Professional and well-groomed with a proactive attitude.
• Proven ability to perform under pressure and maintain standards.

Responsibilities

• Follow daily task lists to maintain the hotel and residence public areas.
• Adapt cleaning frequency based on guest numbers and events.
• Balance priorities and complete tasks within the shift.
• Stay informed about events, occupancy and bookings at shift start and during shift.
• Clean public areas, restaurant and toilets according to SOPs.
• Use approved cleaning chemicals per procedures.
• Keep service areas tidy and stocked.
• Report losses or damages to Linen, furniture, or equipment and coordinate with Housekeeping.
• Report technical issues promptly and arrange immediate action.
• Perform regular deep cleaning as instructed and interact with guests professionally.
• Know hotel facilities and opening hours; hand over lost property to Security.

Skills

Attention to detail

Teamwork

Guest service

Time management

Communications

Flexibility

Job description

Raffles London at The OWO is seeking a meticulous Public Areas Attendant to uphold the luxury standards by keeping public spaces and residences spotless and well-presented. You will support the Senior Housekeeper and collaborate with other departments to ensure a flawless guest experience.

Role involves following SOPs, daily task lists, and adapting cleaning frequency with events and occupancy. A 24-hour operational mindset and a commitment to teamwork are essential to succeed in this luxury