Luxury Personal Shopper & VIP Client Stylist

YOOX S.p.A.; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts and exclusive sales

Private healthcare

Flexible working

Job summary

NET-A-PORTER is seeking a Personal Shopper to build and nurture relationships with high-value international customers, delivering an exceptional luxury shopping experience. You will drive loyalty, provide expert styling and tailored recommendations, and grow the EIP client base.

You will identify sales opportunities through client profiling and events, collaborating with Buying, Merchandising, Marketing and Client Relations to support campaigns and business growth.

Qualifications

• 2+ years of experience in digital marketing, sales or e-commerce, ideally luxury fashion with client service experience.
• Proven experience in a target-driven sales environment delivering commercial results.
• Excellent communication, interpersonal and customer service skills to network with high-value clients.
• Strong commercial awareness and passion for luxury fashion with knowledge of customer needs and market trends.
• Highly organised and detail-oriented with ability to manage multiple priorities and deliver in a fast-paced environment.
• Fluency in spoken and written English; degree in a relevant subject.

Responsibilities

• Proactively build and maintain strong relationships with high-value international customers and deliver a personalised shopping experience.
• Provide expert styling advice and tailored product recommendations based on luxury fashion knowledge and client preferences.
• Identify and maximise sales opportunities by managing client portfolios to hit monthly and annual targets.
• Grow the EIP customer base by acquiring new high-value clients and following up on leads from events and partnerships.
• Analyse shopping patterns and market trends to provide insights to internal teams.
• Collaborate with Buying, Merchandising, Marketing and Client Relations to support campaigns and growth.
• Participate in client events and activations while staying up-to-date on luxury brands and trends across markets.

Skills

Client relationship management

Sales

Communication

English fluency

Education

Relevant degree

Tools

CRM systems

Microsoft Excel

Microsoft Office

Job description

NET-A-PORTER is seeking a Personal Shopper to build and nurture relationships with high-value international customers, delivering an exceptional luxury shopping experience. You will drive loyalty, provide expert styling and tailored recommendations, and grow the EIP client base.

You will identify sales opportunities through client profiling and events, collaborating with Buying, Merchandising, Marketing and Client Relations to support campaigns and business growth.