Personal Shopper @NET A PORTER

THE NET-A-PORTER GROUP LIMITED; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts

Private healthcare

Flexible working

Discount portal

Job summary

LuxExperience Group in London is seeking a Personal Shopper to build relationships with high-value international customers, delivering a personalised luxury shopping experience that drives loyalty and increases spend. You will provide expert styling advice, tailored recommendations, and exceptional client service.

The role requires 2+ years in digital marketing, sales or e-commerce in luxury fashion, target-driven, fluent English, and a relevant degree.

Qualifications

• 2+ years of experience in digital marketing, sales or e-commerce, ideally within luxury fashion, with personal shopping or client service experience.
• Proven experience working in a target-driven sales environment, with a strong track record of achieving personal sales goals and delivering commercial results.
• Excellent communication, interpersonal and customer service skills, with the confidence to network, build genuine relationships and engage with high-value clients.
• Strong commercial awareness and a passion for luxury fashion, with excellent product knowledge and an understanding of customer needs and market trends.
• Fluency in spoken and written English; a degree in a relevant subject area.

Responsibilities

• Proactively build and maintain strong relationships with high-value international customers, delivering a personalised shopping experience that drives loyalty and increases customer spend.
• Provide expert styling advice and tailored product recommendations, using knowledge of luxury fashion and client preferences.
• Identify and maximise sales opportunities through profiling, outreach and portfolio management to achieve monthly and annual targets.
• Grow the EIP customer base by acquiring new high-value clients and following up on leads from events and partnerships.
• Analyse customer shopping patterns and market trends to identify engagement opportunities for internal teams.
• Collaborate with Buying, Merchandising, Marketing and Client Relations to support campaigns and growth.
• Participate in client events and activations while staying updated on luxury brands and trends.

Skills

Communication

Sales experience

Customer service

CRM systems

Microsoft Office

English fluency

Education

Relevant degree

Tools

CRM systems

Microsoft Office

Outlook

Excel

Job description

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to define the future of luxury e-commerce through discovery, inspiration, exceptional curation, outstanding customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalized experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, sharing the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

Our Personal Shopping team is now seeking a talented Personal Shopper to build and nurture relationships with our high-value international customers, delivering an exceptional and personalised luxury shopping experience. You will drive customer loyalty, maximise sales opportunities and grow our EIP customer base through expert styling advice, tailored recommendations and outstanding client service.

Location: Our Westfield Shepherd’s Bush office in London. Department: Personal Shopping. Contract Type: Permanent. Working Hours: 37.5 hours per week (4 days required in office, 1 day at home).

Besides a competitive salary, we can offer you:

• A pension that both you and the company contribute to.
• A portal with an array of discounts on things like theme park and cinema tickets.
• Our famous staff discount along with exclusive staff sales.
• Private healthcare.
• Flexible working.

Here’s a breakdown of what you’ll be doing:

• Proactively build and maintain strong relationships with high-value international customers, delivering a personalised shopping experience that drives loyalty and increases customer spend.
• Provide expert styling advice and tailored product recommendations, using your knowledge of luxury fashion, customer preferences and shopping behaviours.
• Identify and maximise sales opportunities through customer profiling, targeted outreach and effective management of your client portfolio to achieve monthly and annual sales targets and KPIs.
• Grow the EIP customer base by identifying and acquiring new high-value clients, following up on leads from events and partnerships, and conducting one-to-one client appointments.
• Analyse customer shopping patterns, market trends and purchasing behaviours to identify opportunities for engagement and provide valuable insights to internal teams.
• Collaborate with Buying, Merchandising, Marketing and Client Relations teams to support customer engagement strategies, marketing campaigns and business growth.
• Participate in client events, partnerships and activations, while maintaining an up-to-date understanding of luxury fashion, brands and cultural trends across international markets.

The type of person we are looking for:

• 2+ years of experience in digital marketing, sales or e-commerce, ideally within luxury fashion, with personal shopping or client service experience preferred.
• Proven experience working in a target-driven sales environment, with a strong track record of achieving personal sales goals and delivering commercial results.
• Excellent communication, interpersonal and customer service skills, with the confidence to network, build genuine relationships and engage with high-value clients.
• Strong commercial awareness and a passion for luxury fashion, with excellent product knowledge and an understanding of customer needs and market trends.
• Highly organised and detail-oriented, with the ability to manage multiple priorities and deliver an exceptional customer experience in a fast-paced environment.
• A proactive, results-driven and self-motivated individual, with proficiency in CRM systems and Microsoft Office, including Outlook and Excel, and fluency in spoken and written English.
• A degree in a relevant subject area.

From the moment you join the LuxExperience Group, we are committed to making your journey with us inspirational and evolutionary.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: Hybrid

Welcome to the official LuxExperience Careers Portal. Explore exciting job opportunities across our brands — including NET-A-PORTER, MR PORTER, and YOOX—or explore additional open positions listed on our dedicated Mytheresa career page. LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide — home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.