Night Concierge

Riverstoneliving.com; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Enhanced pension

Life assurance

Season ticket loan

Free meals on duty

Annual health screening

Discounts and cashback

Job summary

Riverstone is seeking a Night Concierge for its Bishops Avenue residence in London. The role involves delivering 24-hour hospitality services, security, and resident support in a luxury, high-end environment.

Working on a 12-hour shift (11.5 hours) in a 4 on/4 off pattern, you will help maintain a safe, welcoming, and meticulously presented residence while providing exceptional service and handling a variety of tasks from IT fixes to guest bookings.

Qualifications

• Experience delivering high-quality customer service.
• Able to work overnight on a two-person team.
• Hold a valid driving licence.

Responsibilities

• Be on duty overnight, ensuring the security of the residence, residents and team.
• Conduct regular security walk rounds and monitor CCTV to ensure only residents and approved guests are within the residence.
• Deliver exceptional resident services to create amazing experiences for residents, guests and visitors.
• Ensure adherence to all legal, compliance and auditing procedures, including fire and life safety systems, handling of emergency situations, health and safety, first aid if required, and safeguarding and regular security checks.
• Act as the first point of contact for resident queries and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
• Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.

Skills

Customer service experience

Driving licence

Security awareness

CCTV monitoring

Communication skills

Tools

Building management systems

Job description

Be a part of something new and exciting; find your place at Riverstone.

£37,115 a year starting salary, plus performance-related bonus.

Be part of our first team of Night Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.

The best of what you love about hospitality – varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.

The concierge team (day team and night team) provide 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence will be required), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.

The successful candidate will be based onsite at our Bishops Avenue residence. Our Night team operate on a 12-hour shift pattern (11.5 working hours) working a 4 on, 4 off pattern. This working pattern may evolve as we continue to grow and learn from our colleagues what best supports their needs and wellbeing.

Key responsibilities of the Night Concierge Team:

• Be on duty overnight, ensuring the security of the residence, residents, and team.
• Conduct regular security walk rounds and monitor CCTV to ensure only residents and approved guests are within the residence.
• Deliver exceptional resident services to create amazing experiences for residents, guests, and visitors, ensuring all areas are professionally operated and immaculately presented in line with Riverstone’s standards.
• Ensure adherence to all legal, compliance, and auditing procedures, including fire and life safety systems, handling of emergency situations, health and safety, first aid if required, and safeguarding and regular security checks.
• Act as the first point of contact for resident queries and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
• Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.

This role will be great for you if you...

• Are comfortable being one of a team of two on duty overnight and responding to incidents and emergencies.
• Naturally curious with a passion for delivering excellent service-experiences and meeting needs of customers.
• Experienced in the delivery of high-quality customer service.
• Have an affinity with Riverstone’s profile of residents.
• Strong organisational skills with the ability to manage time and juggle multiple priorities to execute high quality deliverables.
• Excellent attention to detail and an ‘all hands-on deck’ approach to service delivery.
• Computer literate with experience of building management systems.
• Excellent communication, engagement and inter-personal skills and good business writing skills.
• Hold a valid driving licence (essential)

A rewarding role

• Starting salary of up to £37,115 (gross) based on experience, plus performance-related bonus
• Some of the benefits that you will have access to include:
• Enhanced pension
• Life assurance cover
• Season ticket loan scheme
• Free meals on duty
• Annual Health Screening
• Save with us – access a range of discounts and cashback from hundreds of retailers on every day (and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.