Men's Wear Team Lead: Luxury Clienteling & Growth

Burberry; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Burberry in London is seeking a Team Manager to lead the Men's Wear client advisors at Selfridges. You will drive commercial performance while delivering exceptional luxury service and building long-term client relationships.

You will coach a high-performing team, focus on clientelling, floor leadership and collaboration with Selfridges leadership to maximise opportunities in a flagship luxury store.

Qualifications

• Experience leading a team within luxury retail or premium service environments.
• Strong clienteling capability and ability to build long-term client relationships.
• Commercially minded with focus on delivering exceptional client experiences.

Responsibilities

• Lead, coach and inspire a team of Client Advisors to deliver luxury service and achieve commercial goals.
• Drive category performance through leadership, coaching and floor presence.
• Build a culture of client development with long-term relationships and repeat business.
• Create elevated, personalised client experiences reflecting Burberry luxury standards.
• Oversee floor coverage, stock movement, and execution of business priorities.
• Collaborate with Selfridges leadership to deliver seamless client experiences and maximise opportunities.

Skills

Team leadership

Clienteling

Coaching

Commercial focus

Job description

Burberry in London is seeking a Team Manager to lead the Men's Wear client advisors at Selfridges. You will drive commercial performance while delivering exceptional luxury service and building long-term client relationships.

You will coach a high-performing team, focus on clientelling, floor leadership and collaboration with Selfridges leadership to maximise opportunities in a flagship luxury store.