Luxury Mayfair Butler - Discreet, Bespoke Guest Service

Auberge Resorts LLC; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Cambridge House is part of Auberge Collection, a luxury hotel opening in Mayfair. We are seeking a professional Butler to join during the pre-opening phase and help establish the standards, traditions and distinctive approach to Butler service.

You will deliver personalised service with discretion, attentiveness and an eye for detail, building meaningful guest connections and ensuring every stay feels home-like and seamlessly curated in the Cambridge House experience.

Qualifications

• Previous experience in Butler service within a luxury hotel.
• Meticulous eye for detail and strong organisational skills.
• Exceptional communication and interpersonal skills.
• Discreet, trustworthy, professional with guests' privacy.
• Commitment to the highest standards of presentation and guest care.
• Willingness to work across shifts, including weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Deliver personalised Butler service throughout the guest journey, anticipating needs and creating thoughtful experiences that reflect the character of Cambridge House.
• Prepare for arrivals by reviewing guest preferences, coordinating bespoke amenities and ensuring every room or suite is presented with care and attention to detail.
• Build rapport with guests through attentive listening, intuitive service and a warm, discreet approach that respects their privacy.
• Coordinate guest requests across departments, ensuring clear communication, timely follow-up and a seamless experience from beginning to end.
• Share your knowledge of Cambridge House and London, offering considered recommendations and arranging experiences that connect guests with the best of the city.
• Maintain accurate guest profiles and service records, while upholding the highest standards of confidentiality, presentation and professional conduct.
• Respond to queries and requests with composure, sound judgement and a solutions-focused mindset.
• Contribute to the development of our Butler service, sharing ideas and working collaboratively with team members to establish thoughtful rituals and exceptional standards from opening day.

Skills

Butler service

Attention to detail

Communication skills

Discretion

Professional appearance

Job description

Cambridge House is part of Auberge Collection, a luxury hotel opening in Mayfair. We are seeking a professional Butler to join during the pre-opening phase and help establish the standards, traditions and distinctive approach to Butler service.

You will deliver personalised service with discretion, attentiveness and an eye for detail, building meaningful guest connections and ensuring every stay feels home-like and seamlessly curated in the Cambridge House experience.