Luxury M&E Sales Coordinator – Events & Client Growth

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family'

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts Merlin Enterta

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel London Heathrow is a award-winning hotel connected to terminal 5, offering 605 rooms, multiple restaurants and a spa. We are recruiting an M&E Sales Coordinator to convert group and event inquiries into bookings, manage client relationships and maximise revenue.

You will support the sales team, conduct site visits, up-sell function space, and build strong partnerships with clients and agents. Benefits include meals on duty, uniforms, discounts, and recognition schemes.

Qualifications

• Excellent presentation, negotiation and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Knowledge of Delphi/Salesforce systems is preferred.

Responsibilities

• Respond to and actively convert incoming group, meetings and event enquiries into confirmed bookings to achieve targets and maximise revenue.
• Support the sales team with administrative tasks.
• Fully explore the sales potential of all new and existing clients.
• Chase provisional bookings to ensure best possible opportunity for conversion.
• Conduct site visits for prospect bookings and be involved in fam trips and internal events.
• Build strong relationships with key clients and agents to fully understand their needs, maintaining pro-active contact with them.
• Actively up-sell each business opportunity, selling all function space to its maximum capacity and to the right target market.
• Develop a knowledge of competitor properties and enquiry sales processes.

Skills

Presentation skills

Negotiation skills

Selling skills

English proficiency

Tools

Delphi

Salesforce

Job description

Sofitel London Heathrow is a award-winning hotel connected to terminal 5, offering 605 rooms, multiple restaurants and a spa. We are recruiting an M&E Sales Coordinator to convert group and event inquiries into bookings, manage client relationships and maximise revenue.

You will support the sales team, conduct site visits, up-sell function space, and build strong partnerships with clients and agents. Benefits include meals on duty, uniforms, discounts, and recognition schemes.