Luxury Living Group Sales & Design Consultant - London

Luxury Living Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in luxury living is seeking a Sales & Design Consultant for their showroom in Harrods, London. The role involves providing exceptional customer service, supporting the sales team, and maintaining high standards of showroom presentation. Ideal candidates will have 2-3 years of experience in the luxury goods sector and possess excellent communication and problem-solving skills. Working hours vary on a rotating schedule, ensuring a dynamic work environment.

Qualifications

• 2-3 years experience in high-end furniture or luxury goods industry.
• Excellent computer skills in Microsoft Office.
• Strong communication and interpersonal skills.

Responsibilities

• Support the Sales Team in providing outstanding customer service.
• Maintain strong relationships with existing customers and prospect for new ones.
• Prepare sales and customer relations reports.

Skills

Communication

Interpersonal skills

Problem solving

Customer orientation

Team player

Positive attitude

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Luxury Living Group Sales & Design Consultant - London

Business Functions RETAIL

Locations GB - United Kingdom/London

Responsibilities:
The Sales Assistant will support the Showroom Sales Team for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience. The Sales Assistant reports directly to the Showroom Manager.

Main Activities:
Support the Sales Team in:
Meet and greet customers that come into the Showroom, providing outstanding level of hospitality.
Ensure high levels of customer satisfaction through excellent sales service.
Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions.
Maintain strong relationships with existing customers, as well as prospect for new customers.
Maintain outstanding store condition and visual merchandising standard.
Offer information and technical support to customers about the products.
Maintain accurate inventory and store goods.
Check all products to see if they are not damaged.
Use the company reporting tools (quote/project registration, traffic registration, CRM).
Contribute to further expand the company database through client data registration and profiling.
Support the Store Manager and Retail Director in organizing events and promotional activities to target.
Prepares sales and customer relations reports by analyzing and categorizing sales information.
Identify and investigate customer complaints and service suggestions.
Provide support to the Showroom Manager in implementing programs and execute operational and organizational objectives.

Experience and Education:
Previous experience (2-3 years) in high-end furniture or luxury good Industry will be appreciated.

Technical and Soft skills:
Excellent computer skills (Microsoft Outlook, Word, Excel);
Excellent communication and interpersonal skills;
Attitude to problem solving and ability to handle stress;
Polite and customer oriented;
Team player;
Positive attitude and enthusiastic;
Oriented and proactive approach to achieving the goals

Work location: Harrods - London
Working hours: Monday to Sunday, with working hours varying based on a rotating rota. Shifts range from 10 AM to 6 PM or 12:30 PM to 9 PM.