Luxury Living Group Sales & Design Consultant - London

Poltrona Frau Spa; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in luxury furniture seeks a Sales Assistant for their Harrods showroom in London. The role involves providing exceptional customer service, supporting sales activities, and maintaining high store standards. Ideal candidates will have experience in the luxury goods sector and possess strong communication skills.

Qualifications

• 2-3 years experience in high-end furniture or luxury goods preferred.
• Strong communication and interpersonal skills required.
• Proactive and goal-oriented approach essential.

Responsibilities

• Support the Sales Team with customer interactions and sales.
• Maintain store condition and visual merchandising standards.
• Manage inventory and provide product information.

Skills

Communication

Interpersonal Skills

Problem-solving

Customer-oriented

Team Player

Education

Experience in high-end furniture or luxury goods industry

Tools

Outlook

Word

Excel

Job description

Social network you want to login/join with:

Luxury Living Group Sales & Design Consultant - London, GB - United Kingdom/London

Location:

Job Category:

Retail

-

EU work permit required:

Yes

Job Reference:

229903623

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Responsibilities:
The Sales Assistant will support the Showroom Sales Team by providing customers with information and advice concerning acquisitions, ensuring an outstanding sales experience. The Sales Assistant reports directly to the Showroom Manager.

Main Activities:
Support the Sales Team in:
- Greeting customers entering the Showroom and providing excellent hospitality.
- Ensuring high customer satisfaction through exceptional sales service.
- Listening to and engaging customers, using appropriate selling skills to meet their needs.
- Maintaining strong relationships with existing customers and prospecting new ones.
- Keeping the store condition and visual merchandising standards high.
- Providing product information and technical support to customers.
- Managing inventory and store goods accurately.
- Checking products for damages.
- Using company reporting tools (quotes, project registration, traffic registration, CRM).
- Expanding the company database through client data registration and profiling.
- Supporting the Store Manager and Retail Director in organizing events and promotional activities.
- Preparing sales and customer relations reports by analyzing sales data.
- Addressing customer complaints and service suggestions.
- Assisting in implementing programs and achieving operational objectives.

Experience and Education:
Previous experience (2-3 years) in high-end furniture or luxury goods industry is preferred.

Technical and Soft Skills:
- Excellent computer skills (Outlook, Word, Excel).
- Strong communication and interpersonal skills.
- Problem-solving attitude and ability to handle stress.
- Polite, customer-oriented, and team player.
- Positive, enthusiastic attitude.
- Proactive and goal-oriented approach.

Work Location: Harrods, London
Working Hours: Monday to Sunday, with shifts ranging from 10 AM to 6 PM or 12:30 PM to 9 PM, based on a rotating schedule.