Luxury Lifestyle Manager & Travel Concierge

Ten Group; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid Working

Remote working options

Paid Time Away

Paid Sabbaticals

Employee Discounts

Career Development

Job summary

Ten Lifestyle Group seeks a Lifestyle Manager to join our team in the United Kingdom or South Africa. The role is fast-paced, service-focused, and requires passionate travel, dining, entertainment, and lifestyle know-how.

You will turn member requests into personalised recommendations and seamless experiences. You’ll build strong member relationships, plan trips, curate dining and entertainment options, and coordinate with our global supplier network to deliver memorable moments.

Qualifications

• Must have strong written & spoken communication skills in English (C1) and Italian (C2).
• Min 3+ years’ experience in customer service, concierge, dining, entertainment, travel, hospitality, or similar fast-paced service environment.
• Proven ability to manage complex requests and deliver exceptional, personalised service.
• Strong knowledge of travel, dining, entertainment, luxury lifestyle, and key global destinations.
• Excellent communication, listening, and problem-solving skills.
• Highly organized, service-driven, and able to work under pressure in a high-volume environment.
• Confident using Microsoft Office and other digital tools.
• Must have the legal right to live and work in UK or SA without visa sponsorship.

Responsibilities

• Make it personal: get to know member preferences and provide tailored recommendations.
• Bring great experiences to life: recommend experiences across restaurants, travel, entertainment, culture and lifestyle.
• Create memorable moments: assist with a wide range of requests including dining, travel, events, gifts, and celebrations.
• Plan great trips: research and arrange travel requests including flights, hotels, and experiences.
• Think creatively: provide non-obvious options and smart solutions to meet member needs.
• Work with pace and accuracy: handle multiple requests, research efficiently, and respond promptly.
• Communicate brilliantly: write clear, polished, engaging responses that are warm and easy to understand.
• Own the experience: manage requests from start to finish and keep members updated.
• Build strong connections: coordinate with Ten’s global network of suppliers to unlock experiences.
• Be part of our global, dynamic, and inclusive team with diversity at its core.

Skills

English (C1)

Italian (C2)

Strong communication

Organization

Microsoft Office

Tools

Microsoft Office

Job description

Ten Lifestyle Group seeks a Lifestyle Manager to join our team in the United Kingdom or South Africa. The role is fast-paced, service-focused, and requires passionate travel, dining, entertainment, and lifestyle know-how.

You will turn member requests into personalised recommendations and seamless experiences. You’ll build strong member relationships, plan trips, curate dining and entertainment options, and coordinate with our global supplier network to deliver memorable moments.