Luxury Jewellery Store Manager: Elevate the Client Experience

Dweet; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Dweet is seeking an experienced Store Manager for its Marylebone boutique to lead the retail team and deliver an exceptional client experience. You will own day-to-day store operations, drive sales, and develop the team to reflect the brand’s modern luxury.

This is a leadership role in a fast-paced, growth-focused environment. You should have strong commercial instincts, experience in luxury/jewellery or premium fashion, and a proven ability to coach and develop staff while building long-term

Qualifications

• Experience leading luxury retail teams.
• Proven track record in driving sales and KPIs.
• Strong clienteling and relationship-building ability.

Responsibilities

• Lead, motivate and develop the store team.
• Drive sales and deliver against commercial targets and KPIs.
• Create a highly personalised and memorable client experience.
• Build long-term client relationships through CRM and clienteling.
• Oversee daily store operations, stock management and visual standards.
• Coach the team on product knowledge, service and selling techniques.
• Identify opportunities to improve store performance and customer retention.
• Support in-store events, launches, private appointments and VIP experiences.
• Work closely with the wider business to ensure a consistent brand experience.

Skills

Store management

Sales leadership

Clienteling

CRM

Job description

Dweet is seeking an experienced Store Manager for its Marylebone boutique to lead the retail team and deliver an exceptional client experience. You will own day-to-day store operations, drive sales, and develop the team to reflect the brand’s modern luxury.

This is a leadership role in a fast-paced, growth-focused environment. You should have strong commercial instincts, experience in luxury/jewellery or premium fashion, and a proven ability to coach and develop staff while building long-term