Luxury In-Store Operations Lead

Prada Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Prada is seeking an In-Store Operations Manager in the United Kingdom to drive the smooth running of back-of-house operations and support front-of-house teams. You will oversee stock management, workflows, and administrative and safety processes, delivering an exceptional client experience and store success.

The role requires strong leadership, organizational skills, and effective communication to coordinate stock, e-commerce, and store activities with the Store Director and HQ.

Qualifications

• Similar experience in a previous position
• Ability to execute operational procedures accurately and efficiently
• Strong organizational skills and attention to detail
• Ability to prioritize tasks and manage time effectively
• Excellent verbal and written communication skills
• Ability to work effectively as part of a team

Responsibilities

• Oversee and streamline operational processes between front and back-of-house teams to enhance efficiency.
• Ensure all team members are informed of activities and changes; be the go-to operations contact in-store.
• Ensure optimal store coverage based on evolving business demands.
• Ensure timely and accurate reporting of standards to HQ monthly.
• Manage the digital time and absence platform (EVO) with the Store Director.
• Maintain in-store radio system and facilitate smooth communication between teams.
• Oversee stock activities, including storage, preparation, and movement of goods to the shop floor.
• Lead stock team, conduct monthly 1:1s and provide feedback and development.
• Oversee e-commerce integration with stock and operations for seamless coordination.
• Coordinate VIC orders with front-of-house to support the customer journey.
• Monitor repairs and follow up weekly to drive efficiency and client experience.
• Oversee exports with stock controllers and manage packaging inventories.
• Collaborate with Store Director on store P&L and financial reporting.

Skills

Operational excellence

Stock management

Team leadership

Communication skills

Job description

Prada is seeking an In-Store Operations Manager in the United Kingdom to drive the smooth running of back-of-house operations and support front-of-house teams. You will oversee stock management, workflows, and administrative and safety processes, delivering an exceptional client experience and store success.

The role requires strong leadership, organizational skills, and effective communication to coordinate stock, e-commerce, and store activities with the Store Director and HQ.