Luxury Store Operations Lead (Inventory & Experience)

BoF Careers; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Prada Group in London is seeking an experienced In-Store Operations Manager to optimise back-of-house processes and partner with front-of-house teams to deliver exceptional client experiences.

You will oversee stock management, reporting to HQ, and manage the stock team, vendor relationships, and storewide operational compliance, including health and safety. The role combines leadership with hands-on operations in a luxury retail environment.

Qualifications

• Experience similar to a previous in-store role within luxury retail.
• Ability to implement operational procedures accurately.
• Strong organization and attention to detail.
• Excellent communication, verbal and written.
• Proven leadership and team-management skills.
• Adaptability in a fast-paced, international environment.

Responsibilities

• Oversee and streamline operational processes to ensure seamless coordination between front and back-of-house teams.
• Ensure all team members are informed of operations and updates; act as in-store operations lead.
• Ensure optimal store coverage based on business needs.
• Report standards to HQ monthly.
• Administer EVO time and absence platform with the Store Director.
• Maintain Xstore POS operations and integrate with financial reporting.
• Lead stock team and conduct monthly 1:1s and development.
• Manage stock activities: handling, storage, movement to floor.
• Oversee returns, transfers, tailoring, and other back-of-house processes.
• Monitor KPIs like cycle counts and e-commerce speed.

Skills

Similar experience

Operational procedures

Organizational skills

Time management

Communication

Teamwork

Tools

Xstore POS

EVO time & absence

IT systems liaison

Job description

Prada Group in London is seeking an experienced In-Store Operations Manager to optimise back-of-house processes and partner with front-of-house teams to deliver exceptional client experiences.

You will oversee stock management, reporting to HQ, and manage the stock team, vendor relationships, and storewide operational compliance, including health and safety. The role combines leadership with hands-on operations in a luxury retail environment.