Luxury Hotel Host: Welcome Guests & Elevate Experience

The Balmoral; City of Edinburgh; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discounted rates across our collection

Extensive learning and development

Meals on duty

Laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

50% discount on food and beverages

25% discount on Spa Treatments

20% discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

Job summary

The Balmoral in Edinburgh is seeking a Host to welcome guests with a flawless first impression and to support a luxury hospitality experience. You will interpret guest needs discreetly and communicate effectively with the team to ensure service standards are met from arrival onward.

The role requires a flexible rota including day, evening, and weekend shifts, delivering calm, professional, and personable service in a prestigious setting.

Qualifications

• Be the first contact and provide a flawless welcome to our discerning guests.
• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met.
• Make sure the expectations of our guests are met at all times.
• The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.

Responsibilities

• Be the first contact and provide a flawless welcome to our discerning guests
• Ensure that our exceptional service standards are met from arrival to set the tone of their dining experience
• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met
• Make sure the expectations of our guests are met at all times
• Act naturally in all your communications

Skills

Guest welcome

Communication

Professional demeanor

Presentation

Timekeeping

Teamwork

Willingness to learn

Trustworthiness

Job description

The Balmoral in Edinburgh is seeking a Host to welcome guests with a flawless first impression and to support a luxury hospitality experience. You will interpret guest needs discreetly and communicate effectively with the team to ensure service standards are met from arrival onward.

The role requires a flexible rota including day, evening, and weekend shifts, delivering calm, professional, and personable service in a prestigious setting.