Luxury Front Office Night Supervisor: Elevate Guests

The Balmoral, a Rocco Forte Hotel; City of Edinburgh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning & development opportunities

Meals on duty

Social events

Recognition programs

Annual awards

Pension scheme

Food & beverage discount

Spa discount

Cycle to work

Local retailer discounts

Employee assistance programme

Discretionary service charge

Job summary

The Balmoral, a Rocco Forte Hotel, on Princes Street in Edinburgh, invites applications for a Night Front Office Supervisor to lead the night team and ensure a seamless overnight operation.

You will be the first point of contact for guests during the night, manage the night audit, and deliver the discreet, personalised service that defines our luxury standards. Experience in a front office supervisory role is preferred; nights and weekends are required.

Qualifications

• Experience in a front office supervisory role, preferably in a luxury hotel.
• Willingness to work nights and weekends.
• Excellent communication and problem-solving skills.
• Strong attention to detail and guest service orientation.

Responsibilities

• Work alongside the Night Manager and supervise the night team.
• Ensure the seamless running of the overnight Front Office.
• Be the first point of contact for guests during the night shift.
• Create a memorable and personalised experience from arrival to departure.
• Complete the night audit procedures and ensure accurate handover reports.
• Deliver discreet service that meets The Balmoral's exceptional standards.

Skills

Front office supervision

Guest service

Night shifts

Luxury hospitality

Tools

Hotel systems

Job description

The Balmoral, a Rocco Forte Hotel, on Princes Street in Edinburgh, invites applications for a Night Front Office Supervisor to lead the night team and ensure a seamless overnight operation.

You will be the first point of contact for guests during the night, manage the night audit, and deliver the discreet, personalised service that defines our luxury standards. Experience in a front office supervisory role is preferred; nights and weekends are required.