Luxury Guest Experience Concierge

Maybourne Hotel Group; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Excellent salary package

Travel season ticket loans

Pension scheme

Holiday trading

Retail discount

Wellbeing & social champions

Cycle to work

Job summary

The Berkeley, part of Maybourne Hotel Group in London, seeks an enthusiastic Concierge to assist guests with inquiries about facilities, events and local attractions. You will confidently recommend sightseeing tours and dining options while ensuring smooth front-office communication and timely bookings.

Join a team dedicated to outstanding service, collaborating with Concierge and Reception and supporting administrative tasks, mail coordination and guest transportation when needed.

Responsibilities

• Assist guests with all queries about hotel facilities as well as events and upcoming functions.
• Confidently make recommendations to guests in regards to sightseeing tours, food & beverage outlets, shopping opportunities and local attractions.
• Ensure clear communication is maintained between Concierge and Reception to ensure a smooth running of the Front Office operations.
• Assist the Concierge Manager with the daily administration and coordination of mail and parcels.
• Ensure internal and external guest bookings are made in a timely manner and according to our guests' needs and expectations.
• Liaise with the Fleet Service department to organize transportation for our guests when required.

Job description

The Berkeley, part of Maybourne Hotel Group in London, seeks an enthusiastic Concierge to assist guests with inquiries about facilities, events and local attractions. You will confidently recommend sightseeing tours and dining options while ensuring smooth front-office communication and timely bookings.

Join a team dedicated to outstanding service, collaborating with Concierge and Reception and supporting administrative tasks, mail coordination and guest transportation when needed.