Luxury Host - Temporary

Four Seasons Recruitment; City Of London; On-site; GBP 16,000 - 23,000; Part time

Job summary

Four Seasons Recruitment in London seeks a Luxury Host for a temporary, ASAP-start position in a prestigious retail environment. You will greet customers, manage flow and provide first-class service at the entrance or reception.

The role emphasizes discretion, presentation, and the ability to coordinate with sales teams during peak hours and events. Previous luxury retail or hospitality experience is essential, with a polished, service-driven approach.

Qualifications

• Experience in luxury retail or customer-facing roles is essential.
• Polished interpersonal and professional demeanor required.
• Ability to manage customer flow and assist during busy periods.

Responsibilities

• Welcome customers warmly at the store entrance or reception.
• Act as first point of contact and direct customers to departments or staff.
• Manage customer flow and assist during peak trading periods.
• Coordinate with sales associates for seamless customer experiences.
• Answer enquiries courteously and provide accurate information about services.

Skills

Lux. retail

Hospitality

Front of house

Customer service

Job description

Luxury Host - Temporary - London

£14.25 per hour (excluding holiday pay)
London
Temporary, ASAP Start

The Role

As a Luxury Host, you will be responsible for creating a warm, welcoming and seamless experience for every customer entering a prestigious retail environment. You will act as the first point of contact, ensuring visitors receive attentive, professional service that reflects the brand's values.

• Welcome customers warmly and professionally, creating an exceptional first impression.
• Act as the first point of contact for customers, offering assistance and directing them to the appropriate departments or team members.
• Manage customer flow across the store, ensuring visitors receive timely and attentive service.
• Support queue management during busy trading periods, launches, events and peak hours.
• Coordinate customer appointments and communicate effectively with sales associates to ensure a seamless experience.
• Identify customer needs and ensure they are connected with the appropriate sales associate or specialist.
• Maintain a polished and professional presence at the store entrance, reception or designated welcome area.
• Provide clear information about store services, collections, appointments and customer facilities.
• Assist with customer enquiries, ensuring all interactions are handled courteously and efficiently.
• Support the wider team with special events, VIP visits and other in-store activities where required.
• Maintain excellent presentation standards across the entrance and customer-facing areas.
• Represent prestigious luxury brands with confidence, discretion and a strong understanding of elevated customer service.

About You

• Previous experience in luxury retail, hospitality, front of house or a customer-facing role is essential.
• Experience within a premium or luxury brand environment is highly desirable.
• A natural ability to welcome, engage and communicate confidently with a diverse range of customers.
• Excellent interpersonal skills and a polished, professional manner.
• Strong organisational skills and the ability to manage customer flow during busy periods.
• Confident handling enquiries and adapting your approach to different customer needs.
• A proactive, approachable and service-driven attitude.
• Impeccable personal presentation and an understanding of luxury service standards.
• Reliable, punctual and comfortable working as part of a high-performing team.
• Flexible and available to work across weekdays, weekends and peak trading periods.
• London-based or able to travel easily across London.