Luxury Front Desk & Guest Experience Host

Soho House & Co.; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff Discount on Cowshed & Soho Home

2 charity days with Soho Impact

Free Counselling Sessions

Training & development

Team Events

Job summary

Soho House Little House Mayfair in Central London is seeking a Receptionist to be the first point of contact for members and guests, delivering warm, discreet front‑of‑house service and supporting club operations.

You will manage high‑volume phone lines, reservations, guest welcome, and maintain a polished reception area while providing excellent service in a luxury private members club setting.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and adept at resolving issues with a guest-first mindset.

Responsibilities

• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

Skills

Front desk experience

Luxury hospitality

Leadership

Communication

Reservation systems

Calm under pressure

Tools

Opera/OpenTable

Job description

Soho House Little House Mayfair in Central London is seeking a Receptionist to be the first point of contact for members and guests, delivering warm, discreet front‑of‑house service and supporting club operations.

You will manage high‑volume phone lines, reservations, guest welcome, and maintain a polished reception area while providing excellent service in a luxury private members club setting.