Luxury Front Desk Host — VIP Guest Experience

Carlisle Support Services; Greater London; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing plans

Refer a friend scheme (£100)

Structured career development

Uniform provided

Employee assistance program

Résumé du poste

Carlisle Support Services is recruiting a Guest Services Receptionist for Olympia London, a premier regeneration project in London. You will deliver a flawless, warm reception and guide distinguished clients, partners and VIP guests from arrival to departure.

Working with the Guest Relations Manager, you will manage visitor check-in, bookings and inquiries, ensuring discretion, accuracy and a seamless guest journey in a world-class corporate environment.

Qualifications

• Experience within corporate hospitality, luxury venues or premium hotels is desirable.
• Outstanding communication and interpersonal skills for refined guest service.
• Warm, polished presentation and ability to excel under pressure.

Responsabilités

• Deliver a professional front-of-house experience for high-end clients and VIP guests.
• Act as a welcoming ambassador for Olympia London and ensure service excellence.
• Manage visitor check-in, access control and reception procedures with discretion.
• Handle calls, meetings, post and deliveries with accuracy and efficiency.
• Provide informed guidance on estate, facilities, events and area.
• Support guest flow to create a seamless client journey.
• Respond professionally to enquiries and minor complaints with a solutions-focused approach.
• Capture guest feedback to maintain high service standards.
• Maintain reception standards, documentation and reporting.

Connaissances

Hospitality experience

Communication skills

Professional presentation

Organization

IT systems

Guest-first mindset

Ownership of service

Emotional intelligence

Team player

Outils

Booking platforms

Visitor management tools

Description du poste

Carlisle Support Services is recruiting a Guest Services Receptionist for Olympia London, a premier regeneration project in London. You will deliver a flawless, warm reception and guide distinguished clients, partners and VIP guests from arrival to departure.

Working with the Guest Relations Manager, you will manage visitor check-in, bookings and inquiries, ensuring discretion, accuracy and a seamless guest journey in a world-class corporate environment.