Luxury Fashion Service Concierge

END CLOTHING; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

40 hours per week

Birthday off

Employee assistance programme

Healthcare cashback

Staff discount

Pension scheme

Career progression

Development opportunities

Job summary

END. in Newcastle is seeking an energetic Store Service Advisor to engage with customers, build relationships, and drive sales in a luxury fashion environment. You will contribute to a positive team culture and uphold high service standards.

The role focuses on developing new and existing customer relationships, delivering exclusive service, and maintaining product knowledge and merchandising standards in-store.

Qualifications

• Experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function - we want to develop you within our business.
• Sociable and charismatic with an innate ability to engage with and interact with all customer types.
• Excellent written and verbal communication skills.

Responsibilities

• Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• Support the store team in its combined efforts to maximise sales and heighten Company profile.
• Outwardly display exemplary service techniques driving excellence of service as a basic standard.
• Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• Share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• Handle all financial transactions professionally assuming accountability for accuracy.

Skills

Customer service

Communication

Sales

Job description

END. in Newcastle is seeking an energetic Store Service Advisor to engage with customers, build relationships, and drive sales in a luxury fashion environment. You will contribute to a positive team culture and uphold high service standards.

The role focuses on developing new and existing customer relationships, delivering exclusive service, and maintaining product knowledge and merchandising standards in-store.