Luxury Events Coordinator: Ops & Guest Experience

Fairmont Hotels And Resorts; Southampton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Worldwide travel discounts

Job summary

Fairmont Southampton in Bermuda is seeking an Events Support Executive (Coordinator) to provide operational, administrative and logistical support for planning conferences, meetings, weddings and special events, reporting to the Executive Events Manager.

You will maintain event information in Opera Cloud and other systems, prepare documentation, coordinate requirements and assist with onsite support to help deliver exceptional Fairmont guest experiences.

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Event Management or a related field preferred, or equivalent relevant experience.
• Minimum 1-3 years of experience in Conference Services, Event Coordination, Catering or related hospitality role.

Responsibilities

• Support Sales-booked and catering-only groups from planning through execution and post-event follow-up.
• Prepare, update and distribute BEOs, group resumes, floor plans, correspondence and other event documentation accurately and on time.
• Coordinate event changes and ensure updated information is communicated promptly to clients and resort departments.
• Provide onsite support during group arrivals, meetings, functions, VIP events and other key program moments as required.

Skills

Event coordination

Customer service

Vendor management

Attention to detail

Communication

Education

Hospitality/Event management degree

Tools

Opera Cloud

OSEM

Microsoft Office

CVENT

Job description

Fairmont Southampton in Bermuda is seeking an Events Support Executive (Coordinator) to provide operational, administrative and logistical support for planning conferences, meetings, weddings and special events, reporting to the Executive Events Manager.

You will maintain event information in Opera Cloud and other systems, prepare documentation, coordinate requirements and assist with onsite support to help deliver exceptional Fairmont guest experiences.