Luxury Digital Experience Lead – Growth & Global Engagement

Soane Britain; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Soane Britain in London is seeking a Digital Experience Lead to shape our digital presence across website, CRM, email marketing and social channels. You will lead the delivery of high-impact projects, including the launch of a new website with SAP B1 integration, and drive campaigns that engage our global audience.

Based in the London office, you will manage the digital customer journey, analytics and storytelling, partner with teams, and mentor the Digital Coordinator to ensure brand-aligned,

Qualifications

• Experience delivering end-to-end digital projects on time and budget.
• Strong CMS/CRM knowledge and digital marketing analytics.
• Familiarity with WordPress, WooCommerce or Shopify and Mailchimp.
• Exposure to international markets, especially North America.

Responsibilities

• Own and optimise the end-to-end digital customer journey across website, email and social channels.
• Plan and deliver integrated digital marketing campaigns to support brand, product launches and events.
• Track, analyse and report on website, campaign and audience performance with actionable insights.
• Lead planning, delivery and ongoing optimisation of the company website, including SAP B1 integration.
• Manage creation and distribution of digital content, including video and editorial assets.
• Develop customer segmentation and email marketing strategies to boost engagement and retention.
• Line manage the Digital Coordinator and ensure delivery of priorities.

Job description

Soane Britain in London is seeking a Digital Experience Lead to shape our digital presence across website, CRM, email marketing and social channels. You will lead the delivery of high-impact projects, including the launch of a new website with SAP B1 integration, and drive campaigns that engage our global audience.

Based in the London office, you will manage the digital customer journey, analytics and storytelling, partner with teams, and mentor the Digital Coordinator to ensure brand-aligned,