Luxury Concession Sales Associate

Diageo; Birmingham; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

Diageo, a world-leading drinks company, is hiring a Retail Concession Sales Associate for its luxury shopping concession at Selfridges Birmingham. You will be the face of Diageo, delivering exceptional service, deep product knowledge and premium brand experiences that drive customer loyalty and sales.

You will welcome customers, understand their needs, recommend products, maintain store presentation, support stock and events, and develop your luxury retail and sales skills while representing

Qualifications

• Experience in retail, luxury retail or customer-facing sales environments.
• A passion for delivering exceptional customer service.
• Strong communication and relationship-building skills.
• Confidence working towards sales targets and commercial objectives.
• Excellent organisation skills and attention to detail.
• Enthusiasm for learning about premium brands and products.

Responsabilités

• Welcome customers and create a memorable first impression.
• Understand customer needs and recommend products tailored to their preferences.
• Build strong customer relationships that encourage repeat business and loyalty.
• Achieve individual sales targets while contributing to team performance.
• Identify opportunities to enhance sales through premium recommendations and gifting solutions.
• Support promotional events and in-store activations.
• Maintain excellent product knowledge across the Diageo portfolio.
• Ensure high visual merchandising standards and an exceptional store presentation.
• Support stock management, replenishment and inventory checks.
• Resolve customer queries and concerns professionally to deliver a positive experience.

Connaissances

Retail experience

Customer service

Sales target achievement

Communication skills

Organisational skills

Description du poste

Diageo, a world-leading drinks company, is hiring a Retail Concession Sales Associate for its luxury shopping concession at Selfridges Birmingham. You will be the face of Diageo, delivering exceptional service, deep product knowledge and premium brand experiences that drive customer loyalty and sales.

You will welcome customers, understand their needs, recommend products, maintain store presentation, support stock and events, and develop your luxury retail and sales skills while representing