Luxury Client Advisor | Proactive Clienteling

Burberry; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Burberry on Sloane Street in London is seeking a Client Advisor to build a loyal client portfolio through personalised service and proactive clienteling. You will deliver stylish experiences and tailor interactions to each client’s lifestyle and purchase history, strengthening relationships and driving growth.

In a boutique environment, you will collaborate with the store team to exceed commercial goals while upholding Burberry’s brand standards and delivering exceptional service to a discerning

Qualifications

• Proven ability to develop long-term client relationships within luxury retail environment.
• Confidence using CRM tools and client data to drive engagement, retention and sales performance.
• Strong commercial awareness with a proactive approach to identifying and creating business opportunities.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with a diverse client base.
• Passion for luxury fashion, styling and delivering highly personalised client experiences.
• Self-motivated, organised and comfortable working in an environment where success is driven by proactive client development rather than relying on store traffic.

Responsibilities

• Build, develop and maintain a high-value client portfolio through consistent outreach, relationship building and personalised follow-up.
• Use CRM tools and client insights to identify opportunities, anticipate client needs and create meaningful engagement strategies.
• Deliver elevated styling and selling experiences tailored to each client's lifestyle, preferences and purchase history.
• Actively generate business through appointments, virtual consultations, events, networking and creative clienteling initiatives.
• Strengthen client loyalty by maintaining regular communication and creating memorable experiences both in and outside the store environment.
• Collaborate with the wider store team to achieve commercial goals while championing exceptional service and brand standards.

Skills

CRM tools

Client relationships

Commercial awareness

Communication

Luxury fashion passion

Tools

CRM software

Job description

Burberry on Sloane Street in London is seeking a Client Advisor to build a loyal client portfolio through personalised service and proactive clienteling. You will deliver stylish experiences and tailor interactions to each client’s lifestyle and purchase history, strengthening relationships and driving growth.

In a boutique environment, you will collaborate with the store team to exceed commercial goals while upholding Burberry’s brand standards and delivering exceptional service to a discerning