Luxury Client Advisor: Elevate Service & Loyalty

TOD'S Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Tod's Group in London is seeking a Client Advisor to welcome and advise international and local customers, understand their needs and promote the brand’s image and standards. You will manage stock and optimize inventory, deliveries, and transfers according to internal processes to support turnover.

With a focus on service, you’ll develop client relationships to build loyalty, benefiting from a dynamic, fashion-driven luxury retail environment.

Qualifications

• Luxury retail experience preferred, especially leather goods or shoes.
• Interest in fashion and ability to engage customers with style and brand standards.
• Willingness to work in a high-end environment and promote brand image.

Responsibilities

• Welcome and advise international and local customers
• Detect and understand the customers’ needs
• Optimize the turnover
• Promote the brand’s image and standards/ know the range/array of products displayed/offered
• Manage the stock and optimize (inventory, deliveries, transfer etc…) according to internal processes
• Drive a high level of service through the development of client relationship/ Build customer loyalty

Job description

Tod's Group in London is seeking a Client Advisor to welcome and advise international and local customers, understand their needs and promote the brand’s image and standards. You will manage stock and optimize inventory, deliveries, and transfers according to internal processes to support turnover.

With a focus on service, you’ll develop client relationships to build loyalty, benefiting from a dynamic, fashion-driven luxury retail environment.