Luxury Car CRM Advisor - Customer Experience Lead

Land Rover; Glasgow; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33 days holiday incl bank holidays

Maternity, Paternity & Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day paid volunteering

Job summary

Sytner Group in the UK is seeking a Customer Relations Specialist to join our Aftersales operation. You will use CRM systems to make outbound calls, follow up service reminders and ensure every customer has a great experience throughout their journey.

If you enjoy talking to customers, are well organised and thrive in a fast-paced, supportive team, this role offers a friendly environment and industry-leading benefits.

Qualifications

• Friendly and confident telephone manner.
• Strong communication and organisational skills.
• Comfortable using computer systems and spreadsheets.
• Positive attitude and a team-focused mindset.
• Previous customer service or call handling experience preferred but not essential.

Responsibilities

• Making outbound calls to customers using our CRM systems and data base.
• Following up on service reminders.
• Updating and managing our data base.
• Building positive relationships with our customers.
• Supporting our Aftersales Team to ensure high levels of customer satisfaction.

Skills

Telephone communication

Organisational skills

Computer literacy

Team player

Call handling experience

Job description

Sytner Group in the UK is seeking a Customer Relations Specialist to join our Aftersales operation. You will use CRM systems to make outbound calls, follow up service reminders and ensure every customer has a great experience throughout their journey.

If you enjoy talking to customers, are well organised and thrive in a fast-paced, supportive team, this role offers a friendly environment and industry-leading benefits.