Porsche Customer Relations Manager

Land Rover; Glasgow; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33 days holiday incl bank holidays

Maternity, Paternity & Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day paid volunteering

Job summary

Sytner Group in the UK is seeking a Customer Relations Specialist to join our Aftersales operation. You will use CRM systems to make outbound calls, follow up service reminders and ensure every customer has a great experience throughout their journey.

If you enjoy talking to customers, are well organised and thrive in a fast-paced, supportive team, this role offers a friendly environment and industry-leading benefits.

Qualifications

• Friendly and confident telephone manner.
• Strong communication and organisational skills.
• Comfortable using computer systems and spreadsheets.
• Positive attitude and a team-focused mindset.
• Previous customer service or call handling experience preferred but not essential.

Responsibilities

• Making outbound calls to customers using our CRM systems and data base.
• Following up on service reminders.
• Updating and managing our data base.
• Building positive relationships with our customers.
• Supporting our Aftersales Team to ensure high levels of customer satisfaction.

Skills

Telephone communication

Organisational skills

Computer literacy

Team player

Call handling experience

Job description

Customer Relations Specialist

Are you a confident communicator who enjoys helping customers and being part of a fantastic and supportive Team. We are looking for an outbound CRM advisor to join our Aftersales operation to help us to continue to develop and grow our business while delivering outstanding levels of customer satisfaction.

In this role you will use our modern CRM systems to make effective outbound calls to customers, follow up on service reminders and ensure every customer has an amazing experience during their journey through our Porsche Centre. If you enjoy speaking to customers, being exceptionally organised and working in a fast paced and positive environment then we would be delighted to hear from you.

More about the role

• Making outbound calls to our customers using our CRM systems and data base.
• Following up on service reminders.
• Updating and managing our data base.
• Building positive relationships with our customers.
• Supporting our Aftersales Team to ensure we are delivering outstanding levels of customer satisfaction.

What we are looking for

• Friendly and confident telephone manner.
• Strong communication and organisational skills.
• Comfortable and confident using computer systems and spreadsheets.
• Positive attitude and a Team focused mindset.

Previous customer service or call handling experience would be preferred but not essential

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.