Luxury Beauty Counter Manager — Lead Sales & Service

Chantecaille; Newcastle upon Tyne; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Chantecaille is seeking a Counter Manager to lead a counter team in Newcastle, ensuring daily operations align with sales and service KPIs. The role emphasizes coaching, training, and delivering exceptional customer experiences while driving revenue and maintaining brand standards.

You will coordinate events, manage stock and display quality, and work closely with Area Managers to meet company goals. 37.5 hours per week across five days in-store.

Responsabilités

• Achieve targets regarding items per transaction, average sale value and mix of business as directed by Area Manager.
• Provide highest level of customer service to ensure an excellent counter experience.
• Be a role model for selling skills and communicate KPI targets clearly to the team.
• Coach, motivate, and develop consultants to meet individual and counter goals.
• Monitor competitor activity and discuss insights with Area Manager to drive business.
• Identify new sales opportunities inside and outside the store.
• Manage team performance, provide constructive feedback, and support development.
• Run informative and motivational meetings; ensure team training is followed up.
• Maintain store cleanliness, merchandising standards, and stock levels.

Description du poste

Chantecaille is seeking a Counter Manager to lead a counter team in Newcastle, ensuring daily operations align with sales and service KPIs. The role emphasizes coaching, training, and delivering exceptional customer experiences while driving revenue and maintaining brand standards.

You will coordinate events, manage stock and display quality, and work closely with Area Managers to meet company goals. 37.5 hours per week across five days in-store.