Senior Spa Operations & Guest Experience Lead

Soho House & Co.; England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Clothing Allowance

Every House Membership

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Day off on your birthday

Free Counselling Sessions

Continuous training opportunities

Team Events

Job summary

Soho House & Co. is seeking a Senior Leadership professional to oversee all aspects of spa operations in the United Kingdom. This role includes leading a talented team focused on member experience, operational excellence, and sustainable business growth. The ideal candidate will have a proven background in luxury spa or premium hospitality, driving revenue and exceptional customer experiences.

Competitive compensation packages include extensive benefits and opportunities for personal and professional development.

Qualifications

• Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
• Proven track record of managing large teams and delivering commercial results.
• Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.

Responsibilities

• Lead and inspire a high-performing spa team, creating a culture of excellence.
• Drive the overall commercial performance of the spa, delivering revenue and profitability.
• Maximise treatment room utilisation and member engagement.

Skills

Leadership

Financial management

Customer service

Team development

Operational excellence

Job description

Soho House & Co. is seeking a Senior Leadership professional to oversee all aspects of spa operations in the United Kingdom. This role includes leading a talented team focused on member experience, operational excellence, and sustainable business growth. The ideal candidate will have a proven background in luxury spa or premium hospitality, driving revenue and exceptional customer experiences.

Competitive compensation packages include extensive benefits and opportunities for personal and professional development.