Lux Spa Attendant - Elevate Wellness & Guest Experience

Maybourne Hotel Group; Hounslow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Excellent salary package

Pension scheme

Holiday trading

Travel season ticket loans

Retail discounts

Mental Health First Aiders & 24-hour援助

Job summary

The Emory in Belgravia, part of the Maybourne Hotel Group, offers a distinctive luxury hotel career path in London. You will join a warm, collaborative team delivering exceptional guest experiences and shaping service standards for guests and members alike.

We foster development across departments and provide a range of benefits and training to help you grow within a renowned hospitality brand. A polished grooming standard, full uniform, and a commitment to hospitality excellence are core to the

Responsibilities

• Ensure all areas are kept clean, tidy and to the highest hygiene standard – including gym, movement studio, Tracy Anderson Studio, poolside, changing rooms, treatment areas, back of house areas, fire exits and The Berkeley rooftop pool.
• Replenish guest amenities, locker supplies and treatment room stock daily and as needed.
• Perform and log daily pool water tests. Immediately elevate any irregularities to Shift Engineer and Wellness Manager and raise tasks on Knowcross.
• Support team operations with setup and shutdown for daily opening and closing procedures.
• Provide cover support across Surrenne departments when required, including occasional support for rooftop operations at The Berkeley.
• Maintain service levels in treatment waiting areas, fitness zones, and wet areas. Ensure seamless guest experience across transitions.
• Support food and beverage service, restock refreshments and maintain presentation of water stations, teas and fruit displays.
• Ensure laundry areas are clean and well-managed, with accurate logging of member laundry and consistent communication with departments.
• Use Knowcross to log maintenance issues or service faults; ensure prompt escalation and temporary signage where applicable.
• Follow procedures with security for logging lost property items
• Support with the set up and shut down of poolside cabana treatments for members and guests
• Support with the collection of deliveries from loading bay and deliver back to site level
• Greet and support guests throughout their journey; remember returning members and anticipate preferences wherever possible.
• Follow brand grooming and etiquette standards; wear full uniform during each shift.
• Participate in briefings and training; uphold Surrenne’s values of hospitality and excellence.
• Assist with any other reasonable duties as directed by the Wellness Manager or Head Attendant.

Job description

The Emory in Belgravia, part of the Maybourne Hotel Group, offers a distinctive luxury hotel career path in London. You will join a warm, collaborative team delivering exceptional guest experiences and shaping service standards for guests and members alike.

We foster development across departments and provide a range of benefits and training to help you grow within a renowned hospitality brand. A polished grooming standard, full uniform, and a commitment to hospitality excellence are core to the