Lung Cancer Screening PCA — Patient Care & Outreach

UHCW NHS Trust; Rugby; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Lung Cancer Screening Patient Contact Assessor role at University Hospitals Coventry and Warwickshire NHS Trust supports the national programme to identify high-risk individuals and arrange Low Dose CT scans via mobile clinics.

You will conduct telephone risk assessments, guide patients, book appointments, manage DNAs, and collaborate with specialist nurses, while adhering to data protection and confidentiality. A driving license and willingness to travel are required.

Responsibilities

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
• Monitor and manage patients who Did Not Attend (DNA) their Lung Health Check appointments.
• Implement rebooking processes and identify barriers to patient attendance.
• Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.
• Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques.
• Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox.
• Maintain strict patient confidentiality and compliance with data protection regulations.
• Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment.
• Support patients from diverse backgrounds, utilising interpreter services where required.
• Accurately add encounters on EPR and referrals for patients requiring secondary care.
• Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary.
• Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking.
• Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries.

Job description

The Lung Cancer Screening Patient Contact Assessor role at University Hospitals Coventry and Warwickshire NHS Trust supports the national programme to identify high-risk individuals and arrange Low Dose CT scans via mobile clinics.

You will conduct telephone risk assessments, guide patients, book appointments, manage DNAs, and collaborate with specialist nurses, while adhering to data protection and confidentiality. A driving license and willingness to travel are required.