Luggage Porter - Jumeirah Carlton Tower

Jumeirah

Greater London

On-site

GBP 24,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Colleague discounts on food, beverage,

Healthcare and insurance benefits

Career development and learning paths

Internal mobility within globalnetwork

Extra holiday on significant birthdays

Uniform/dry cleaning

Job summary

Jumeirah Carlton Tower in London is seeking a Day Luggage Porter to join the Concierge team. The role involves tidying the luggage area, manning the front switchboard, and handling guest requests with professionalism.

The ideal candidate will have at least 1 year in a similar luxury-hospitality role, a UK driving license, and strong customer-service skills. You will assist with luggage handling, security, and guest services while maintaining brand standards.

Qualifications

Must have UK driving license.
Minimum of 1 year of experience in a similar role within the hospitality industry.
Strong customer service skills with the ability to provide personalized service to discerning guests.
Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings.
Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.

Responsibilities

To tidy the luggage area and Concierge desk as required.
To man the Telephone main switchboard as and when required.
To ensure all requests at the Concierge desk are handled in a professional and courteous manner.
To assist in the Security of the hotel by reporting any suspicious persons or happenings.
To ensure a proper handover is prepared for the morning shift.
To deliver extra beds, turndown beds and clean rooms as requested by your line manager.
To park cars safely when required and issue correct dockets with all details provided as blank filled in.
To prepare the Banqueting Boards and assist in directing guests to functions.
Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
Reports any incidents, complaints, suspicious persons or safety hazards immediately.

Skills

Customer service

Luggage handling

Driving license

Independent work

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job:

An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

To tidy the luggage area and Concierge desk as required.
To man the Telephone main switchboard as and when required.
To ensure all requests are the Concierge desk are handled in a professional and courteous manner.
To assist in the Security of the hotel by reporting any suspicious persons or happenings.
To ensure a proper handover is prepared for the morning shift.
To deliver extra beds, turndown beds and clean rooms as requested by your line manager.
To park cars safely when required and issue correct dockets with all details provided as blank filled in.
To prepare the Banqueting Boards and assist in directing guests to functions.
Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
Reports any incidents, complaints, suspicious persons or safety hazards immediately.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Must have UK driving license.
Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include -