Spa Attendant - Jumeirah Carlton Tower

Jumeirah; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & Development

Internal mobility

Colleague discounts

Birthday leave

Uniform dry cleaning

Social events

Job summary

Jumeirah Carlton Tower in Knightsbridge, London, seeks a Spa Attendant to manage daily spa operations, greet guests, and maintain facilities to Talise standards.

The ideal candidate will have strong stakeholder relationships, a high school background, and 1 year in a spa or hospitality setting. Proficiency in Microsoft Office and commitment to service excellence are essential.

Qualifications

• Minimum education is a high school graduate.
• Desirable qualifications include first aid and health & safety certifications.
• Strong Microsoft Office skills.
• Excellent stakeholder relationships with colleagues, management, guests and visitors.
• Minimum 1 year of experience within a spa environment or hospitality industry.

Responsibilities

• Overseeing and setting up daily operations of the spa according to Talise standards.
• Greeting guests upon arrival and providing prompt, courteous service throughout their visit.
• Replenishing items and maintaining stock levels as per minimum stock requirements.
• Ensuring cleanliness and maintenance of spa facilities, treatment rooms, equipment and locker rooms.
• Handling guest complaints effectively and reporting issues to supervisors.
• Assisting therapists in preparing for treatments and maintaining cleanliness of equipment.

Skills

Stakeholder management

Problem solving

Leadership

Creativity

Project management

Attention to detail

Education

High school graduate

First aid certification

Health & Safety certification

Tools

Microsoft Office

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Spa Attendant to join us at Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

Overseeing and setting up the daily operations of the male/female spa according to Talise standards, ensuring smooth functioning of all spa areas.

Greeting guests upon their arrival at the spa and provide prompt, courteous, and accurate service throughout their visit, ensuring a positive guest experience.

Replenishing all necessary items in the spa promptly and maintain inventory levels by requesting and collecting stock and supplies as per minimum stock levels.

Ensuring the cleanliness and maintenance of the spa facilities, including water maintenance, cleanliness of treatment rooms, equipment maintenance, and locker room tidiness.

Handling guest complaints effectively, record guest comments, and report any breakage, damage, or loss to the appropriate supervisors.

Assisting therapists/practitioners in preparing for treatments or baths when needed and maintain cleanliness and report deficiencies of equipment.

About you

The ideal candidate for this position will have the following experience and qualifications:

Strong internal and external stakeholder relationships, including colleagues, management, guests, and visitors.

Minimum education: high school graduate; desirable qualifications include first aid and health & safety certifications.

Technical competency in Microsoft Office at intermediate to advanced level.

Key behavioural strengths: problem solving, leadership, creativity, project management, and strong attention to detail.

Minimum 1 year of experience within a spa environment or the wider hospitality industry

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Training and Development
• Opportunities for internal mobility within our global network
• Social Events and Recognition Programmes.
• Colleague discounts on food, beverage, and hotel stays worldwide
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Dry cleaning of uniform or Business attire

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.