Luggage Porter

PPHE Hotel Group; London; On-site; Full time

Job summary

Park Plaza, a leading hotel group, is seeking a Luggage Porter in London who will create memorable experiences for guests. You will be responsible for welcoming guests, managing their luggage, and ensuring exceptional service. Enjoy great benefits such as discounted hotel rates, wellness days, meals, and a supportive work environment.

Benefits

Wellness days

Discounted hotel room rates

50% F&B discount

Two free meals per day

Access to 40% of pay before payday

Recommend a Friend scheme

Discounts at various retailers

Gym discounts

Travel season ticket loans

Uniforms provided

Qualifications

• Excellent interpersonal skills and ability to connect with others.
• Good command of English and excellent communication skills.
• Previous experience as a Luggage Porter.

Responsibilities

• Welcome and assist guests with delivering or storing their luggage.
• Manage requests promptly, helpfully, and politely.

Skills

Interpersonal Skills

Communication

Customer Service

Job description

Salary: £ 12.20 per hour plus great benefits

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourLuggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aLuggage Porter,you will receive:

• Salary: £12.20 per hour
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for theLuggage Porterrole will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Be responsible for welcoming and assisting guest with delivering or storing their luggage and the delivery of packages
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as aLuggage Porter

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.