Luggage Porter

Melia London Kensington; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Service charge

Global career opportunities across 350

Hotel discounts

Company pension

Refer-a-friend bonus

28 days holiday

Health cash plan

E-learning platform access

Awards & recognition

Perks at Work discounts

Meals on duty

Job summary

Meliá London Kensington is seeking a friendly Luggage Porter to greet guests and ensure smooth arrivals and departures. You will assist guests at hotel entrances, handle luggage with care, and support Front Office operations with a professional, energetic approach.

Fluency in English, a valid UK driving licence, and excellent knowledge of London are desirable. You will join a warm, diverse team and enjoy benefits including a pension, holiday entitlement, and staff perks.

Qualifications

• Valid UK driving licence is required.
• Passion for hospitality and delivering exceptional guest experiences.
• Good stamina and energy to work in a fast-paced environment.
• Excellent knowledge of London and key attractions.
• Fluent English, both spoken and written.
• Confident communicator with a professional attitude.

Responsibilities

• Welcome guests with warmth and confidence at hotel entrances.
• Handle guest luggage with care from arrival to departure.
• Deliver outstanding service and anticipate guest needs.
• Assist with day-to-day Front Office operations, keeping things organized.
• Manage guest requests, feedback, or complaints promptly and professionally.
• Maintain clear communication via radio, written, and in-person interactions.
• Follow health, fire safety, and security procedures.
• Support regular fire drills and inter-department collaboration.

Skills

valid UK driving licence

hospitality passion

stamina and energy

knowledge of London

Fluent English

confident communicator

Job description

Joining Meliá is to embark on a journey without borders,
where your potential to grow, develop, and inspire has no limits. It’s knowing
that the world is yours — with opportunities to build your career across
destinations worldwide — all while being part of one warm, supportive, and
passionate family.

Department: Guest Experience
Location: Melia London Kensington, UK
Package: Up to £26,500 per year + Service Charge

What’s in it for you?

• Competitive salary up to £26,500 + service charge
• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Meals on duty

Mission

As a Luggage Porter at Meliá London Kensington, you will be the first and last impression of the hotel. You will welcome guests with confidence and warmth, ensuring their arrival and departure experiences are seamless and memorable. Your professionalism, energy, and attention to detail will play a vital role in delivering exceptional guest experiences.

Key Responsibilities – Guest Experience Excellence

• Welcome guests with warmth and confidence, providing assistance at all hotel entrances
• Handle guest luggage with care, efficiency, and professionalism from arrival to departure
• Deliver outstanding service while anticipating and responding to guest needs
• Assist with day-to-day Front Office operations, maintaining organisation and efficiency
• Manage guest requests, feedback, or complaints promptly and professionally
• Maintain clear communication via radio, written, and face-to-face interaction
• Adhere to all health & safety, fire safety, and security procedures
• Support regular fire safety drills and operational training
• Work collaboratively with Front Office and other departments to ensure seamless service

What we’re looking for

• Valid UK driving licence
• Passion for hospitality and delivering exceptional guest experiences
• Strong stamina and energy — comfortable working on your feet in a fast-paced environment
• Excellent knowledge of London, including key attractions, hotspots, and hidden gems
• Fluent in English, both spoken and written
• Confident communicator with a professional and positive attitude

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings something unique. We are all Very Inspiring People, connected by passion, warmth, and the desire to create exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. We believe that our differences make us stronger and help us build a responsible present and a sustainable future.

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