LTIS Technical Engineer

GBA5 EntServ UK Limited; United Kingdom; On-site; GBP 42,000 - 65,000; Full time

Job summary

DXC Technology is seeking an experienced LTIS Technical Engineer to support the Land Training Information System Future Classroom programme. The role covers hardware, software, networking and bespoke client systems with on-site deployments and direct customer interaction.

Applicants must meet UK Government security requirements and have right to work in the United Kingdom. This is a hands-on role with emphasis on delivering changes and new-site deployments in a secure environment.

Qualifications

• 3+ years' experience within an IT support organisation.
• Experience working in a military environment is essential.
• Excellent customer service, interpersonal and communication skills.
• Good knowledge of network design/topology.
• Strong understanding of ITIL incident management, including working to SLAs.
• Hands-on experience delivering technology solutions on-site and under pressure.
• Experience researching and troubleshooting complex technical issues.
• Project delivery experience in MoD-governed environments.
• Configuration management experience.
• Strong organisational skills and ability to work independently or in a team.

Responsibilities

• Deliver hardware, software and infrastructure projects from configuration changes to new-site installations.
• Provide on-site implementation and technical support for end-user training systems.
• Diagnose and resolve issues across hardware, networks, operating systems and peripherals.
• Support deployments, updates and technology roll-outs.
• Work with complex bespoke systems including training, AV, networking and telephony.
• Develop installation and escalation plans to support project delivery.
• Communicate technical solutions clearly to customers and colleagues at different levels.
• Deliver work in line with guidelines, standards and customer quality expectations.

Job description

Job Description: DXC Technology is looking for an experienced LTIS Technical Engineer to support the Land Training Information System Future Classroom programme. This is a hands-on technical role supporting the delivery and implementation of end-user training infrastructure within a secure environment. You’ll work across hardware, software, networking and bespoke client systems, helping to deliver everything from changes to existing configurations through to complete new-site deployments. If you have a strong IT support background, understand military environments and enjoy solving technical problems while working directly with customers, this could be a great opportunity.

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

What you’ll be doing

• Deliver hardware, software and infrastructure projects, from configuration changes through to complete new-site installations.
• Provide on-site implementation and technical support for end-user training systems.
• Diagnose and resolve issues across hardware, networks, operating systems and peripherals.
• Support deployments, updates and technology roll-outs.
• Work with complex bespoke systems, including training, audio/visual, networking and telephony solutions.
• Use your understanding of network design and customer infrastructure to troubleshoot complex issues.
• Develop installation and escalation plans to support successful project delivery.
• Work as part of a small team, making decisions on complex technical and business issues.
• Communicate technical solutions clearly to customers and colleagues at different levels.
• Deliver work in line with strict guidelines, standards and customer quality expectations.

What we’re looking for

• At least 3 years' experience within an IT support organisation.
• Strong experience working with people at different levels within a military environment.
• Excellent customer service, interpersonal and communication skills.
• Good knowledge of network design and topology.
• Strong understanding of ITIL incident management, including working to SLAs and keeping customers informed.
• Hands-on experience delivering technology solutions on-site and working under pressure to meet deadlines.
• Experience researching and troubleshooting complex technical issues.
• Project delivery experience within environments governed by strict MoD guidelines and standards.
• Demonstrable configuration management experience.
• Strong organisational skills and the ability to work independently as well as part of a team.

Desirable technical knowledge

• Experience or knowledge across some of the following would be advantageous: LAN and WAN Wi-Fi and 4G Ethernet and Secure+ Ethernet ADSL, FTTC and SOGEA Core networks Circuit mapping VLANs

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.