LRS - Supervisor

Elior Uk; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free meals

Flexible working

28 days holiday

Leave for life’s moments

Volunteer days

Room to grow

Pension and life assurance

Exclusive discounts

Job summary

Elior UK is seeking a Reception Supervisor to oversee best-in-class front of house services across client sites in Greater London. You will supervise planning, desk coverage, and service delivery, building relationships with client teams and internal staff to ensure smooth operations.

Working Monday to Friday, you will lead a visible front desk presence, coach team members, handle complaints, and drive process improvements while maintaining confidentiality and high standards of service.

Qualifications

• Professional and well presented with integrity and a positive and can-do attitude.
• A multitasker with a sense of urgency.
• Able to work quickly whilst maintaining absolute attention to detail.
• Approachable and helpful with excellent communication skills.
• Passionate about delivering exceptional service and take responsibility for your contribution to the team.
• Experience of working to tight deadlines and in a fast-paced environment.
• A flexible approach.
• Able to prioritise a busy workload.

Responsibilities

• Monitor the Reception, client meeting room service and the Reception performance to ensure the correct procedures are followed.
• Manage the daily front of house service by being visible in all areas, auditing services and carrying out corrective on the job training as required.
• Plan and organise desk cover work of team member ensuring efficient use of time and resources ensuring service is reliably and delivered promptly.
• Deal with complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to the management team accordingly and ensuring it’s documented appropriately.
• Drive forward the front of house service to support the delivery of best-in-class customer service.
• Ensure all requests for catering and other in-room requests are confirmed and missing information from any booking is followed up with in a professional and efficient manner.
• Effective and clear communication between the Facilities, Reception and Hospitality teams is essential to ensuring all client demands are met and exceeded.
• Build trusting and strong relationships with all internal and external clients, setting an example of relationship management to the team.
• Optimise the client meeting room space ensuring maximum use of rooms and space, whilst ensuring the highest quality of service.
• To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
• Complete all necessary reports, orders and other administrative task to the highest required standard.
• Manage reception service hours ensuring areas are covered effectively and strategically and work with the Support Team Manager to ensure any absence is covered.
• Be aware of all Health and Safety issues or concerns in the Front of House Area and reporting any issues to the Facilities Helpdesk.
• Support the training of new team members and complete training checklists accordingly.
• To maintain the necessary confidentiality on all Lexington Front of House and Client matters.

Skills

Front of house management

Customer service excellence

Communication skills

Multitasking

Attention to detail

People management

Problem solving

Job description

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

What you’ll be doing…

Responsible for supervising the planning, organization and execution of best in class Reception. The role will be responsible for ensuring the successful delivery of service in all front of house areas ensuring sufficient front desk service delivery support, covering desks and service areas, building relationship with client service providers and internal community. Will support the management team in driving forward improvements in processes and systems to support the delivery of best in class service.

• Monitor the Reception, client meeting room service and the Reception performance to ensure the correct procedures are followed
• Manage the daily front of house service by being visible in all areas, auditing services and carrying out corrective on the job training as required
• Plan and organise, desk cover work of team member ensuring efficient use of time and resources ensuring service is reliably and delivered promptly
• Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to the management team accordingly and ensuring it’s documented appropriately.
• Drive forward the front of house service to support the delivery of best-in-class customer
• Ensure all requests for catering and other in-room requests are confirmed and missing information from any booking is followed up with in a professional and efficient manner
• Effective and clear communication between the Facilities, Reception and Hospitality teams is essential to ensuring all client demands are met and exceeded
• Build trusting and strong relationships with all internal and external clients, setting an example of relationship management to the team
• Optimise the client meeting room space ensuring maximum use of rooms and space, whilst ensuring the highest quality of service
• To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
• Complete all necessary reports, orders and other administrative task to the highest required standard
• Manage reception service hours ensuring areas are covered effectively and strategically and work with the Support Team Manager to ensure any absence is covered
• Be aware of all Health and Safety issues or concerns in the Front of House Area and reporting any issues to the Facilities Helpdesk
• Support the training of new team members and complete training checklists accordingly
• To maintain the necessary confidentiality on all Lexington Front of House and Client matters

Working Pattern:

Monday to Friday

What can you bring?

• Professional and well presented with integrity and a positive and can-do attitude.
• A multitasker with a sense of urgency.
• Able to work quickly whilst maintaining absolute attention to detail.
• Approachable and helpful with excellent communication skills.
• Passionate about delivering exceptional service and take responsibility for your contribution to the team.
• Experience of working to tight deadlines and in a fast-paced environment
• A flexible approach.
• Able to prioritise a busy workload.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.