LR258277 Assistant Dispatcher

NHS National Services Scotland; Elgin; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pay enhancements for unsocial hours

Job summary

NHS National Services Scotland is recruiting for Assistant Dispatchers to join the Walk In Service in Moray, Elgin. The role involves coordinating clinical resources and supporting urgent primary care access for patients without appointments.

Successful applicants will work within a multidisciplinary team on a fixed-term contract of 12 months, with unsocial hour pay enhancements. The service operates 12:00–20:00 daily, including festive periods, in Elgin, Moray.

Qualifications

• Experience as a healthcare support worker is an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Co-ordinate use of clinical resources for the Walk In Service.
• Support the service during 12:00–20:00, Monday to Sunday.
• Work as part of a multidisciplinary team and liaise with the public and other departments.

Job description

Come join our Team!

The Walk In Service hosted by Out Of Hours Primary Care (GMED) service is currently looking to recruit Assistant Dispatchers to join our dynamic and responsive team.

You will support the service in the provision of Walk In Service in Moray. Walk in services are designed to give people same‑day access to urgent primary care without needing an appointment. These services are part of a major national pilot programme supported by the Scottish Government.

You will be an enthused person who has excellent communication and interpersonal skills as the post involves working as part of a multidisciplinary team and dealing with members of the public and other departments and organisations in a mature and confident manner.

The successful applicants will co‑ordinate use of clinical recourses for the Walk In Service which is operational between 12.00 until 20.00 Monday to Sunday. Please note that the service operates during Festive Periods as well.

The role requires an accurate and methodical team member who is prepared to work on their own initiative whilst under pressure, excellent accuracy and attention to details. Previous experience as healthcare support worker would be an advantage, but is not required.

Location: Elgin, Moray

Available hours: various hours over a 4 week rota.

Contract: Fixed term for 12 months, with consideration to be appointed on Bank or secondment.

Benefits: pay enhancements for working unsocial hours.

Please note post may close early if we receive a high volume of applications.

Informal enquiries to: [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

ADDITIONAL INFORMATION FOR CANDIDATES

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.