CRM & Loyalty Lead - Hybrid, 12-Month Maternity Cover

Fenwick Limited; Greater London; Hybrid; GBP 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Store discount 25%

Birthday leave

Pension scheme with life assurance (4x

Private medical

WeCare 24/7 GP

Hybrid work

Zusammenfassung

Fenwick Limited is seeking a commercially minded CRM & Loyalty Manager to shape customer engagement strategy and drive retention across channels.

Reporting to the Head of Marketing, you will own the loyalty programme and end‑to‑end CRM, delivering personalised communications that lift lifetime value.

This maternity cover role (up to 12 months) starts in December and offers hybrid working between home and Wigmore Street, Central London.

Qualifikationen

• 3–5+ years of CRM, email marketing, and loyalty programme management in retail, beauty or fashion.
• Proven track record delivering measurable customer retention strategies.
• Strong analytical, commercial and customer-obsessed mindset.

Aufgaben

• Lead development and delivery of data-driven CRM and loyalty initiatives across channels.
• Own customer segmentation, lifecycle marketing and automated journeys.
• Collaborate with Marketing, Buying & Merchandising, Digital Trade and external partners to drive targeted campaigns.
• Monitor performance, derive insights and continually optimise activity to improve retention and long-term value.

Kenntnisse

CRM strategy

Email marketing

Loyalty programs

Customer segmentation

Lifecycle marketing

Data analytics

Tools

CRM platforms

Automation tools

CDPs

Jobbeschreibung

Fenwick Limited is seeking a commercially minded CRM & Loyalty Manager to shape customer engagement strategy and drive retention across channels.

Reporting to the Head of Marketing, you will own the loyalty programme and end‑to‑end CRM, delivering personalised communications that lift lifetime value.

This maternity cover role (up to 12 months) starts in December and offers hybrid working between home and Wigmore Street, Central London.