Loyalty Assistant

Harrods; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Harrods is seeking a Loyalty Marketing Assistant to join their Digital team. This role involves executing loyalty campaigns, collaborating with various teams, and driving customer relationships. The ideal candidate should have marketing experience, creativity, and strong organizational skills, contributing to the Harrods Rewards programme's success.

Qualifications

• Previous experience in a Loyalty, CRM, or Marketing role.
• Retail experience with exposure to a loyalty programme.
• Ability to communicate effectively and work with diverse teams.

Responsibilities

• Execute and manage end-to-end loyalty promotions and campaigns.
• Assist with the development and delivery of marketing assets.
• Support the Loyalty Executive with customer promotional strategies.

Skills

Attention to detail

Creativity

Organizational skills

Interpersonal skills

Stakeholder management

Education

Experience in Loyalty, CRM, or Marketing role

Retail experience

Job description

Loyalty Marketing Assistant

We are looking for a Loyalty Assistant to join our Digital team here at Harrods. You will play a key role in delivering world-class customer loyalty campaigns as well as supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods.

About the Role

The Loyalty Assistant will be responsible for the execution and management of end-to-end loyalty promotions and campaigns for the Harrods customer. This role provides a unique opportunity to directly support the Harrods Rewards programme team. The role will also require collaboration with multiple stakeholders, including the divisional marketing, creative and content teams, as well as customer-facing retail teams on the shop floor.

You will also:

1. Assist with the development and delivery of marketing assets related to the Rewards programme and promotional campaigns, ensuring they are up-to-date and printed.
2. Support the Loyalty Executive with the definition and planning of customer promotional strategies.
3. Support wider employee engagement initiatives, incentive programmes, and training packs.
4. Review promotional assets and communications.

About You

The ideal candidate will have an eye for detail, be creative and think outside the box, be organised, and have a passion for driving long-term customer relationships. You should have previous experience in a Loyalty, CRM, or Marketing role, as well as retail experience with exposure to a loyalty programme.

You must be able to communicate effectively and work with diverse teams while confidently advocating for the central Loyalty strategy. Excellent interpersonal and stakeholder management skills are essential to quickly gain the trust and confidence of multiple stakeholders.

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers, and support our talented teams to become the best ambassadors for our global brand. We set high standards and reward the remarkable people who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, along with abundant opportunities and support to build an exceptional career across our diverse business areas.

Uniquely You

At Harrods, we believe personality and authenticity set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences. We are proud of a culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and experience, we believe in growth potential and value individual strengths. If you do not meet every desired criterion but believe you have the skills and experience to thrive in this role, and align with our values, we encourage you to apply.

If you want to learn more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods.

Additional Information:

Time Type: Permanent

Department: Customer Communications Marketing (Himare Alawiye)